Desktop Support Technician
Trinidad - CO
Available Positions - 1

Provide the primary contact interface between Information Technology and Company employees with regard to first level system support and problem solving. Responsible for performing analysis/finding solutions to business and technical problems. Provide timely and courteous telephone, email, and walk-up support for all Company systems. Consistently log, document, and assign all reported problems and requests in problem management system per Standard Operating Procedures (SOP) and other defined processes. Proactively call back and validate customer satisfaction on closed calls and communicate any issues to Supervisor or Support Services Manager. Assist in identifying/implementing procedural and process improvements. Assist in coordinating the resolution of applications/software systems problems impacting production activity. Use provided Remote System Management tools to analyze and correct desktop problems.

A College degree in a computer related field is preferred or equivalent experience with a High school diploma or equivalent certification is required. Experience in Information Technology is preferred with a minimum of 1 year in customer service related activity. The ideal candidate must be able to work effectively in a team environment and have strong verbal and written communication skills.

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